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First hour — Technician

A 60-minute quick start. You'll sign in, pair the mobile app, and complete one task end-to-end.

What you need before you start

  • An account (your Admin has created one).
  • A smartphone or tablet that meets System requirements.
  • A QR code from your Admin (or the API URL written down).

0–10 min — Install and pair

  1. Open the App Store (iOS) or Play Store (Android) on your device.
  2. Search for Smart Maintenance Task Manager. Install.
  3. Open the app. Grant Camera permission when prompted.
  4. Tap Scan QR code. Point the camera at the QR your Admin gave you.
  5. The app configures itself automatically.
  6. Sign in with your email and password.

Detail: Installing the app · Pairing and setup.

10–15 min — Set biometric unlock

  1. After first sign-in, the app prompts you to set a 4-digit PIN.
  2. Confirm.
  3. When asked, enable Face ID / fingerprint if your device supports it.
  4. Do a quick test: close the app, reopen, unlock with biometric.

You're now set for the rest of your shift — no need to re-enter your password every time.

Detail: Biometric unlock.

15–30 min — Tour the app

Tap through these four screens to understand the layout:

  1. Dashboard — today's task count, overdue count, pending uploads. This is where you land when you open the app.
  2. Tasks — your list of assigned tasks, grouped by due time.
  3. Hierarchy — the asset tree. Drill down to see where things are.
  4. Settings — profile, language, notifications, force-sync.

Find the scan icon (top of the main screens). You'll use it to scan NFC tags on equipment.

30–50 min — Execute your first task

If you have an assigned task ready:

  1. Tap Tasks.
  2. Tap any assigned task.
  3. Tap Start.
  4. Acknowledge any safety steps (read them — they exist for a reason).
  5. Fill the form fields.
  6. Tap the camera icon to attach a photo of the work area.
  7. Tap Submit.
  8. Confirm the task moves to Pending approval (or Completed if your company doesn't require approval).

If you don't have an assigned task yet, ask your Supervisor to assign one as practice. Or practice scanning NFC tags — they're harmless to scan repeatedly.

Detail: Executing a task.

50–60 min — What to do when things go wrong

Before your shift starts, skim these:

Bookmark the Technician handbook — it's your reference for everything beyond this first hour.

Daily rhythm (forward reference)

From day two onwards, a typical day looks like:

  1. Unlock → Dashboard → scan the day's task count.
  2. Tap Tasks, pick the top task, walk to the asset.
  3. Scan NFC (or barcode) to open the task directly.
  4. Execute → submit → next task.
  5. End-of-shift check: Pending uploads = 0.

Troubleshooting — the top 3

  1. Can't sign in — I can't log in.
  2. Pending uploads won't clear — Sync is stuck.
  3. NFC not reading — NFC is not working.

You're set. Welcome to the team.