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NFC is not working

You hold the phone to a tag and nothing happens.

Try first

  1. NFC enabled at OS level. Check system settings: Android → Settings → Connected devices → NFC. iOS has NFC permanently on but it's app-gated.

  2. Phone orientation. NFC antennas sit in different places on different phones:

    • Most Android phones: upper back.
    • iPhones: top edge near the notch.

    Try the phone from different angles with the tag.

  3. Phone case. Some thick cases block NFC. Try without the case.

  4. Tap and hold, don't wave. Hold for 1–2 seconds.

The tag is recognised but no task point opens

  • The tag may be blank (NFC__ format not yet written). A Mapper needs to write it.
  • The tag may point to a task point that was deleted. Ask your Mapper to re-write or deactivate it.

"NFC skip report" keeps incrementing

Every failed scan is logged to the skip report, visible to Supervisors. If a specific technician or asset has a high skip count, it usually points to:

  • A damaged or poorly placed tag.
  • A user holding the phone incorrectly.

See NFC tags (web portal).

Device has no NFC at all

Not every device has NFC hardware. Check the phone's spec sheet.

  • If there's no NFC: use barcode scanning instead if the asset has a printed code, or ask your Supervisor for a device swap.
  • See Scanning barcodes.