Photo upload is failing

Photos on your device won't reach the server.

Try first

1. Check the Pending uploads badge on the Dashboard.
2. Pull to refresh.
3. Confirm connectivity (open a browser to any page).
4. Open Settings → Force sync.

"Photo too large"

The app compresses photos automatically, but extremely large raw images can exceed the 10 MB limit:

• Check the photo's size in the gallery.
• Retake the photo at a lower resolution if your camera has an option.

"Unsupported format"

Only JPEG and PNG are accepted. iOS HEIC photos are converted automatically; if conversion fails:

• Open iOS Settings → Camera → Formats → Most Compatible (this makes the camera save JPEG directly).

Photo stuck at "Uploading…"

• Tap the photo.
• Tap Retry.
• If it still fails, tap Remove and retake.

Many photos failing at once

• Indicates a network or server-side problem rather than a per-photo issue.
• Check Sync is stuck or failing.
• Report to your Admin if other users are seeing the same thing — may be an installation-wide incident.

Photos upload but don't appear on the web portal

• Refresh the web portal.
• Server-side thumbnail generation runs asynchronously and may take a few seconds.
• If a photo still doesn't appear after a minute, contact your Admin.

Related topics

• Photos and attachments
• Sync is stuck or failing
• File formats