The app is crashing

The mobile app closes unexpectedly or fails to launch.

Try first

1. Restart the device. Fixes a surprising range of issues.
2. Update the app. Open the App Store / Play Store and check for updates.
3. Free up storage. If the device is full, the app may fail to open the local database.
4. Reinstall. Uninstall the app, reinstall, and re-pair. You lose local drafts.

The app crashes immediately on open

Likely causes:

• Corrupt local database.
• OS upgrade broke a native dependency.

Fix

1. Uninstall the app.
2. Reinstall from the App Store / Play Store.
3. Re-pair using the QR code from your Admin. See Pairing and setup.

Crashes during task execution

Report to your Admin with:

• The exact task you were executing.
• The last action before the crash (tapping a button, opening a photo).
• Your device model and OS version.
• The app version (visible in Settings → About).

The app sends crash reports automatically (tagged with your user ID and role) — support can correlate your report with the crash data.

Related topics

• Installing the app
• Contact support