Tasks aren't showing¶
You expect to see tasks in your list but the list is empty or incomplete.
Try first¶
- Pull to refresh on mobile, or refresh the page on web.
- Confirm you're signed in as the right user (avatar → Profile).
- Check the filters — a leftover filter from a previous session may be hiding tasks.
- Confirm the date range — if you're looking at a past date, today's tasks won't show.
On mobile¶
- Tasks assigned to other technicians are never visible to you.
- If your device hasn't synced today, the list may be stale. Open Settings → Force sync.
- If Pending uploads > 0, your device isn't syncing. See Sync is stuck or failing.
On web¶
- Your role determines what tasks you can see. If you're a Viewer or Manager, you see all tasks read-only but can't interact with them.
- If you're a Supervisor or Admin, make sure you're looking at the right site / line filter in the Assignments page.
Tasks I just assigned aren't reaching the technician¶
- The technician's device may be offline. Assignments reach them on the next sync.
- The technician may have a filter applied that's hiding the new task.
- Ask them to pull-to-refresh. If that doesn't work, re-check the assignment on your side — the drop may have missed.
Scheduled tasks aren't being generated¶
- Check Scheduling on the web portal. A schedule can be accidentally deactivated.
- Confirm the schedule's recurrence rule covers today.
- Check with an Admin — scheduler jobs run every few minutes; a system outage can delay them.