Glossary¶

Domain and platform terminology used throughout this handbook.

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Admin: Tenant-level role with full permissions inside a single company. Not the same as PegotecUser. See Admin handbook.
Asset: An individual piece of equipment (pump, motor, compressor) in the plant. Part of the asset hierarchy.
Asset hierarchy: The five-level structure that organises physical equipment: Production Site → Line → Section → Asset → Task point. See Asset hierarchy (web portal).

Company: A single tenant in the platform. All data is scoped to a company. A user normally belongs to exactly one company (PegotecUser is the exception).
Component: A reusable definition describing a type of equipment — its options (unit, type, text_type) and the tasks that apply to it. Distinct from an Asset, which is a physical instance.

Draft: A task in progress on the mobile app, saved locally but not yet submitted. See Task drafts.

Installation: A deployed environment of the platform. Typically one per customer company (or per environment: production / staging / development).

Mapper: Role responsible for building and maintaining the asset hierarchy, tasks, components, and safety procedures. See Mapper handbook.
Master data: Reference tables that tasks and components depend on: thresholds, units, products, tools, repair-request types, shutdown reasons.

NFC tag: A near-field-communication tag physically attached to equipment. Scanning it opens the matching task point on the mobile app.

Offline-first: The mobile app works fully without a network connection. Data syncs automatically when connectivity returns.
OEE: Overall Equipment Effectiveness. A manufacturing performance metric covering availability, performance, and quality. One of the platform's standard reports.

PegotecUser: The only role that can see data across multiple companies. Used by Pegotec operations staff for cross-tenant support. See PegotecUser handbook.
Production site: A physical factory or plant. The top level of the asset hierarchy.

Repair request: A submission from a technician reporting an equipment failure. Triaged by Supervisors / Admins. Distinct from a task.

Safety procedure: An ordered list of safety measures that a technician must acknowledge before executing a task.
Section: A subdivision of a production line (for example, "motor side", "drive side"). Third level of the asset hierarchy.
Shutdown: An equipment or line stop — planned or emergency. Reported from the field and tracked for OEE and incident reporting.
Shutdown report: A technician's submission describing a shutdown (reason, start time, end time, affected equipment).
Supervisor: Role responsible for assigning tasks and approving completed work. See Supervisor handbook.

Task: A unit of maintenance work: electrical, lubrication, mechanical, production, or repair request.
Task point: The most granular node in the asset hierarchy — the specific measurement or inspection point on an asset. The node a task is attached to.
Tenant: Synonymous with company. A single customer's scope of data.
Threshold: A configured min / max value for a measurement. When a technician enters a value outside the threshold, the form highlights it.
Technician: Role responsible for executing tasks in the field. See Technician handbook.