Performance is slow¶
Pages take a long time to load, or the app feels sluggish.
Web portal is slow¶
Try first¶
- Refresh the page.
- Clear browser cache (Cmd / Ctrl + Shift + R).
- Try a different browser to isolate.
- Check your internet connection — run a speed test.
Large reports take minutes to load¶
Some reports (OEE, yearly, cross-site) query a lot of data. Narrow the date range or filter by a single site to speed them up.
The dashboard real-time updates are lagging¶
- The real-time service may be under load.
- Corporate firewalls / proxies can add latency to WebSocket frames.
- If you only need a snapshot, refresh the page instead of waiting for live updates.
Mobile app is slow¶
Try first¶
- Close other apps.
- Restart the device.
- Check free storage — under 500 MB free causes SQLite to slow down.
- Update the app to the latest version.
Task list takes a long time to open¶
- If your company has thousands of assigned tasks, the initial load is slower. The app paginates internally to keep scrolling smooth.
- Apply a filter to narrow the list if you only need today's work.
Photo capture is slow¶
- Older devices compress photos on the CPU, which takes seconds per photo. Expected on older hardware.
- Update to the latest app version — compression tuning changes occasionally.