Mobile app

The mobile app runs on iOS 15+ and Android 7.0+. It's the primary tool for field technicians and mappers.

Key properties

• Offline-first. The app runs fully offline; work syncs when connectivity returns.
• Cross-platform. Same features on iOS and Android, with small UI adjustments where platform guidelines differ.
• 14 languages. Fully localised, including right-to-left layouts for Arabic.
• Secure. Biometric / PIN lock at the app level. Certificate pinning on every API call. Encrypted local database.

Sections

Getting the app set up

• Installing the app
• Pairing and setup
• Biometric unlock
• Settings

Executing tasks (technician)

• Executing a task
• Task drafts
• Scanning NFC tags
• Scanning barcodes
• Photos and attachments
• Repair requests
• Reporting a shutdown

Mapping (mapper)

• Browsing the hierarchy
• Creating hierarchy
• Writing NFC tags

Behind the scenes

• Working offline
• Sync and connectivity
• Notifications