Troubleshooting

Something isn't working? Start here.

Common problems

• I can't log in
• Sync is stuck or failing
• NFC is not working
• The app is crashing
• Tasks aren't showing
• Photo upload is failing
• Language isn't updating
• Performance is slow

Still stuck?

See Contact support for how to escalate.

Before you contact support

Gather:

• Your user email / username.
• Your company name.
• The app and version (web portal version appears in the footer; mobile version in Settings → About).
• A description of what you were trying to do and what happened instead.
• A screenshot or screen recording if possible.
• Approximate time (with timezone) the problem occurred.

Having these ready lets support diagnose faster.